Return & Exchange Policy
WILSHIRE WIGS RETURN AND EXCHANGE POLICY
This return policy is effective as of May 1, 2021, the return policy for orders shipped or picked up before this date is written on the invoice of those orders.
WEB AND PHONE ORDER RETURN POLICY:
All orders are eligible to receive a FULL REFUND, details and exceptions as follows:
- Item must be returned and postmarked within 14 days (10 business days) of ship date. After that date items are no longer returnable.
- You will need to print our USPS return label by clicking the "PRINT RETURN LABEL" button below. Upon printing the return label, you accept $9.95 will be deducted from the paid order amount. If the package hasn't shipped within 14 days of printing the label, the label will void, and is no longer returnable.
- The following items are not returnable: items marked Clearance or Closeout, Hair Care Products (shampoos, conditioners, etc.), and all Accessories (wig caps, Styrofoam heads, etc.)
- Item must be in factory condition and must include the original undamaged box and packaging, and all hang tags must be still attached. Items may be tried on but cannot be brushed out, used, worn, or altered in any way, nor have any product or perfume on them.
- Box must be in factory condition. Do not apply tape to it.
- If there is a shipping charge on the invoice, that shipping amount will not be refunded.
- Any discounts or coupons may not be applied to exchanged items.
- Customers who frequently return items may be subject to a restock fee.
IN STORE RETURN POLICY:
All items purchased inside our showroom are final sale (not valid for return, store credit, or exchange).
-Items ordered for pickup must be picked up within 14 days (10 business days). Ordered items are eligible for store credit minus a 15% restock fee if not taken at the time of pickup. Ordered items taken out of the showroom are not valid for return, store credit, or exchange.
No RMA or advance permission from Wilshire Wigs is needed to send returns back to us. Mail any eligible items (see above return policies for any exclusions) postmarked within 14 days (10 business days) of the ship date to the following address:
ATTN: Returns Department
6261 Van Nuys BVLD
Van Nuys CA 91401
Please note: International shipments must be mailed withing 3 days of recieving the item.
Please include a copy of your email confirmation or invoice with the returned item or items. Please write on it if you would like a refund, store credit, or an exchange for a different item.
If you would like to exchange an item or items, please specify the style name, brand, cap size (if applicable), and color of the new item or items.
All returns / exchanges will be processed within 5 business days of receiving the items at our North Hollywood, California headquarters.